Change

Robin Turner is the Phone Smart call center’s manager. She speaks her mind about adaptability in our secret shopping blog.

The people who can’t adapt to change under any circumstance are typically close-minded and don’t want to learn anything new. Typically they won’t accept changes and will gripe about it and that’s their final word. They are normally harder to get along with then the other 2 types of people. These people will usually either be the “try it” or the “simply won’t!”

Then there’s the “debater”. The one who is resistant to change and will question at every angle why the change shouldn’t be made and doesn’t easily understand why the change should be made. But they do ask great questions along the way. Sometimes, they may be a bit sarcastic, however you could also learn from them as they could be a bit of a challenge. They usually do come around and try it out … at least for “debates” sake.

The person who easily adapts to change usually goes along with the flow, not afraid to try something new and have a positive outlook on the change. They can usually figure out and think of the positives effects it may have and will “go for it”. They of course are usually the ones who are pretty easy to get along with.