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  • StorageMart Self Storage Locations
    By Staff on November 23, 2007 | No Comments Comments

    Your local self storage unit providers in California

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    Your local self storage unit providers in Florida

    Your local self storage unit providers in Georgia

    Your local self storage unit providers in Illinois

    Your local self storage unit providers in Kansas

  • Storage Locations
    By Staff on October 14, 2007 | No Comments Comments

    Please select your storage by choosing your state:

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  • Storage-Mart self storage unit locations at http:/
    By Sarah E. Little, Blog Executive on May 22, 2007 | No Comments Comments

    http://Missouri-Columbia-65202-self-storage.storage-mart.net/
    Your local self storage unit provider in 2403 Rangeline, Columbia MO 65202
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    Your local self storage unit provider in 2310 Paris Road, Columbia MO 65202

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    Your local self storage unit provider in 3540 Dykes Rd. Miramar, FL. 33027
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    Your local self storage unit provider in 15601 FM 1325 Austin, TX. 78728

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    Your local self storage unit provider in 400 Olmos Dr. San Antonio, TX. 78212
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    Your local self storage unit provider in 9580 Potranco Rd. San Antonio, TX. 78245
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    Your local self storage unit provider in 12420 Bandera Rd. Helotis, TX. 78023

    http://Georgia-Bogart-30662-self-storage.storage-mart.net/
    Your local self storage unit provider in 3985 Atlanta Hwy. Bogart, GA. 30622
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    Your local self storage unit provider in 1891 N. Columbia St. Milledgeville, GA. 31061

    http://Illinois-Hillside-60162-self-storage.storage-mart.net/
    Your local self storage unit provider in 5979 Butterfield Rd. Hillside, IL. 60162
    http://Illinois-Chicago-60662-self-storage.storage-mart.net/
    Your local self storage unit provider in 1015 N. Halstead St. Chicago, IL. 60622

    http://Illinois-Franklin-Park-60131-self-storage.storage-mart.net/
    Your local self storage unit provider in 3100 N Mannheim Franklin Park, IL. 60131
    http://Illinois-Elgin-60120-self-storage.storage-mart.net/
    Your local self storage unit provider in 9 N 004 Route 59 Elgin, IL. 60120

    http://Illinois-Lombard-60148-self-storage.storage-mart.net/
    Your local self storage unit provider in 100 West North Ave. Lombard, IL. 60148
    http://Illinois-Northbrook-60062-self-storage.storage-mart.net/
    Your local self storage unit provider in 2727 Shermer Rd. Northbrook, IL. 60062

    http://Illinois-Aurora-60540-self-storage.storage-mart.net/
    Your local self storage unit provider in 819 N. Eola Rd. Aurora, IL. 60504
    http://Minnesota-Hopkins-55343-self-storage.storage-mart.net/
    Your local self storage unit provider in 11001 Exceisior Blvd. Hopkins, MN. 55343

    http://Louisiana-Lack-Charles-70601-self-storage.storage-mart.net/
    Your local self storage unit provider in 1515 Church St. Lake Charles, LA. 70601
    http://Kentucky-Frankfort-60162-self-storage.storage-mart.net/
    Your local self storage unit provider in 1601 Twilight Trail Frankfort, KY. 40601

    http://Kentucky-Lexington-40505-self-storage.storage-mart.net/
    Your local self storage unit provider in 750 Winchester Rd. Lexington, KY. 40505
    http://Colorado-Basalt-81621-self-storage.storage-mart.net/
    Your local self storage unit provider in 115 Park Ave. Basalt, CO.81621

    http://Kansas-Olathe-66061-self-storage.storage-mart.net/
    Your local self storage unit provider in 1310 South Enterprise Olathe, KS. 66061
    http://Kansas-Kansas-City-66103-self-storage.storage-mart.net/
    Your local self storage unit provider in 195 SW Boulevard Kansas City, KS. 66103

    http://Kansas-Kansas-City-28616-Eaton-66103-self-storage.storage-mart.net/
    Your local self storage unit provider in 2816 Eaton Kansas City, KS. 66103
    http://Kansas-Lenexa-66219-self-storage.storage-mart.net/
    Your local self storage unit provider in 16101 W. 95th St. Lenexa, KS. 66219

    http://New-York-Brooklyn-11217-self-storage.storage-mart.net/
    Your local self storage unit provider in 980 4th Ave. Brooklyn, NY. 11217
    http://Georgia-Lawrenceville-30045-self-storage.storage-mart.net/
    Your local self storage unit provider in 794 Scenic Hwy. Lawrenceville, GA. 30045

    http://Kansas-Merriam-66203-self-storage.storage-mart.net/
    Your local self storage unit provider in 7460 Frontage Rd. Merriam, KS. 66203
    http://Maryland-Waldorf-20601-self-storage.storage-mart.net/
    Your local self storage unit provider in 2445 Crain Hwy. Waldorf, MD. 20601

    http://New-Jersey-Secaucus-07094-self-storage.storage-mart.net/
    Your local self storage unit provider in 250 Flanagan Way Secaucus, NJ. 07094
    http://Georgia-Athens-30601-self-storage.storage-mart.net/
    Your local self storage unit provider in 251 Collins Industrial Blvd. Athens, GA. 30601

    http://Kansas-Merriam-67th-66203-self-storage.storage-mart.net/
    Your local self storage unit provider in 9702 W. 67th St. Merriam, KS. 66203
    http://New-York-Brooklyn-Atlatic-Ave-11217-self-storage.storage-mart.net/
    Your local self storage unit provider in 718 Atlantic Ave. Brooklyn, NY. 11217

    http://New-Jersey-West-New-York-07093-self-storage.storage-mart.net/
    Your local self storage unit provider in 6700 River Rd. W. New York, NJ. 07093

    http://Kansas-Overland-Park-66221-self-storage.storage-mart.net/
    Your local self storage unit provider in 9220 W. 135th St. Overland Park, KS. 66221

    http://New-York-Brooklyn-11211-self-storage.storage-mart.net/
    Your local self storage unit provider in 50 Wallabount St. Brooklyn, NY. 11211

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  • How Do You Sound?
    By Natalie Thomas, blog manager on July 24, 2006 | No Comments Comments

    Written by Liz Langsteiner, customer service rep and valued call center employee.
    Welcome to the PhoneSmart secret shopping blog, an inside peek at the secret shopping and mystery shopping industry.

    Do you sound like a robot a computer a sales representative or a happy smile on your face sales representative?
    Take the challenge and listen to yourself. Listen to several different recorded calls from different days. Listen to calls in the early morning and late afternoon.
    I have found that after many hours on the phone I begin to sound like a computer. Callers will say to me “is this a real person”? “You sound so professional just like a recording.”
    That is not a compliment; I don’t want to sound like a recording.
    When I hear those comments I cringe and instantly change my tone of voice and smile.
    If you sound like a recording you may be perceived as someone who is just going through the motions and really isn’t that interested in doing business.
    How does it make you feel when you are speaking to someone on the phone and you know they really don’t care and are just going through the motions? I know how it makes me feel, I just want to hang up and find someone who really does care about my business and where I take it.
    Keep a smile on your face, have good product knowledge, be friendly and use a few sales techniques. Remember to listen carefully to your caller and sound like a real person someone who truly cares and wants to help.

    Storage Concierge Self Storage in New York
    Storage Concierge Self Storage in Maryland
    Storage Concierge Self Storage in Florida

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  • Finding Something in Common
    By Natalie Thomas, blog manager on July 17, 2006 | No Comments Comments

    Robin Turner, PhoneSmart call center manager offers advise on connecting with a caller
    Welcome to the PhoneSmart secret shopping blog an inside peek at the mystery shopping and secret shopping industry.

    This past week, reviewing calls with our newer employees who haven’t had any experience in a self-storage or in a call center, I’ve noticed that one of the main things that they needed help with was “relaxing”. Being themselves seem to be a bit difficult when you need to make sure you are listening to the customer and getting the correct information as well as giving the correct information. Also keeping your end goal in mind, which is commitment from the caller to come in and rent a unit at the facility.
    I can’t stress enough how important it is to find something in common with your callers. Finding something in common will help build a rapport with your caller. They’ll get more comfortable with you on the phone and start to trust you. In order for someone (well, most people) to give you a credit card over the phone, (especially these days with the fear of identity theft), you really have to build trust with your callers before you can ask for a credit card to reserve a unit.
    Anyone can find something in common or bonding somehow with your caller. They give you their name… maybe it’s the same name as your dad’s. Or they have children coming back to live with them for a short period because they are going through a rough time and you have gone down that same road. Maybe someone has a family member leaving to serve the country and you also know of someone who is and has gone through that.
    Get on their level and communicate what you have in common and that you understand what they’re going through. They will be so thankful that they are actually talking to someone who is listening to them and can relate to their situation. You’ve just broken down some barriers that could have prevented the reservation or rental from them. They will be forever grateful. It’s not hard to just… Find Something In Common.

    Storage Concierge Self Storage in Kansas
    Storage Concierge Self Storage in Missouri
    Storage Concierge Self Storage in New Jersey

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  • Fix it, and then forget it
    By Natalie Thomas, blog manager on July 11, 2006 | No Comments Comments

    Natalie Thomas Secret Shop Specialist adds insight about human relations.
    Welcome to our blog, the PhoneSmart call center staff adds an insider view of the self-storage industry.

    I saw a slogan the other day and it really made sense. It said, “Fix it, then…forget it!”
    Whatever the day may throw at you, don’t let speed bumps in your day get you down. Fix the problem then forget about it. Sounds easier said than done. I tend to stall on the top of the speed bump and not roll down the other side of forget it. Sometimes my mind doesn’t seem to want to forget about it, whatever it may be. If you think about it, it does make sense. Some people store up all of their anger and then boom, they explode. Not healthy.
    I have been trying to use this slogan lately at work. Our jobs are based on a monthly time frame. We start the month off with a fresh batch of calls, and as the calls get done, they get sent to the evaluators who in turn send them back to us when they are completed. Once they are completed the calls and evaluations get sent to the clients. Once in awhile, there is a speed bump and we have to stop whatever we are doing to “fix it.” It usually doesn’t take long and everyone is happy again. To make sure we don’t have a lot of speed bumps, we check and double-check the evaluations and calls before they are sent. But alas, mistakes will pop up. So…it’s best to “fix it, then forget it!”

    PhoneSmart Your Source for Lead Generation
    Self Storage Blog A diary of the self storage industry
    Self Storage Search Engine Finding Storage Faster

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  • My Thoughts On Role Playing
    By Sarah E. Little, Blog Executive on July 10, 2006 | No Comments Comments

    Julio Montes, PhoneSmart call center evening supervisor speaks out about role-playing.

    Welcome to the PhoneSmart call center blog an insider view of the secret shopping industry.

    I can say I have been one those employees that have been in sales and have hated doing role-plays. At my previous sales employer, the openers usually did them before the store opened. The managers or supervisors would also make us do them when business was slow on the sales floor and at other times. Don’t get me wrong; I didn’t hate them just to hate them. I understood the importance of them. How else were we going to practice what we were going to say to customers without actually using real customers? It would be terrible just to fumble our way through a sale. My problem with the role-plays was that they didn’t seem challenging enough. Every time we just walked through the script and the employee playing the customer would just say yes to everything the employee said. Honestly, how often does that happen in real life? I say about one customer in about 100 that I had there agreed to everything I recommended without questioning. Everybody else didn’t. So what was the point of rehearsing with the most infrequent customer? From what I found supervisors and managers had quotas to meet with evaluations on employees, so that’s all they were really interested in, not our learning.
    Here at PhoneSmart, however, the role-playing serves a little bit different purpose and still accomplishes the same main goal. Our role-plays have more of a point. We go through different screens to be exposed to the several companies we answer for. We get thrown curve balls to make sure we are actually paying attention to our screen. It’s done that way because the self storage calls that actually come in are unpredictable. We have to be aware of all things on the screen and what the customer is looking for. And the more familiar we can get with different screens, the better we will be able to serve our callers.

    Self Storage Blog A diary of the self storage industry
    Property Management Blog The ins and outs of property management

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  • 4 Steps to using your Mystery Shops
    By Natalie Thomas, blog manager on July 4, 2006 | No Comments Comments

    Sarah Little, Secret Shopping Specialist at the PhoneSmart call center offers suggestions on making the most of the secret shops.

    Welcome to the PhoneSmart Secret Shop blog, an insider view of secret and mystery shopping

    The key to secret shopping isn’t getting a clear recording, or even an accurate evaluation, it’s implementing what you hear yourself saying and doing! Don’t get me wrong, recordings and consistent evaluations are vital to helping you but perhaps recognizing your strengths and weaknesses are more important.
    Think about it, if I send you an evaluation that says you do well at selling your amenities but your close could be strengthened by doing a few things differently then it’s up to you to take that advice or leave it.
    The best way to implement your mystery shops would be to review them in this order:
    1. Listen to your call. (Yep, listen to it yourself before you even look at the eval)
    2. Be honest with yourself and think about what you did well, and what you maybe didn’t do as well.
    3. Look at the evaluation and be open to the suggestions it offers.
    4. Make a goal for yourself. Pick out one or two areas of the eval form that you’re going to work on in the next month and strive to excel in that area.

    (Put a sticky note by the phone to remind yourself if you need to.)

    I believe that going about it this way is best for your own personal development as well as your business’ growth. Give it a try and let me know how it works for you.

    PhoneSmart Your Source for Lead Generation
    Property Management Blog The ins and outs of Property Management
    Self Storage Search Engine Self Storage in Alabama

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  • Fix It, then Forget It
    By Natalie Thomas, blog manager on June 30, 2006 | No Comments Comments

    Written by Natalie Thomas, ultimate secret shopper.
    Welcome to PhoneSmart’s secret shopping blog, an inside peek at secret shopping and mystery shopping.

    I saw a slogan the other day and it really made sense. It said “Fix it, then…forget it!”

    Whatever the day may throw at you, don’t let speed bumps in your day, get you down. Fix the problem then forget about it. Sounds easier said than done. I tend to stall on the top of the speed bump and not roll down the other side of forget it. Sometimes my mind doesn’t seem to want to forget about it, whatever it may be. If you think about it, it does make sense. Some people store up all of their anger and then boom, they explode. Not healthy.
    I have been trying to use this slogan lately at work. Our work is based on a monthly time frame. We start the month off with a fresh batch of storage and other calls, and as the calls get done, they get sent to the evaluators who in turn send them back to us when they are completed. Once they are completed the calls and evaluations get sent to the clients. Once in awhile, there is a speed bump and we have to stop whatever we are doing to “fix it.” It usually doesn’t take long and everyone is happy again. To make sure we don’t have a lot of speed bumps, we check and double check the evaluations and calls before they are sent. But alas, mistakes will pop up. So…it’s best to “fix it, then forget it!”

    PhoneSmart Your Offsite Sales Solution
    Self Storage Blog A diary of the self storage industry
    Self Storage Search Engine Self Storage in South Dakota

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  • Cupcakes Take The Cake
    By Natalie Thomas, blog manager on June 7, 2006 | No Comments Comments

    Submitted by Angela, trainer, call center rep and dedicated mom.
    Welcome to PhoneSmart’s secret shopping blog, and inside peek at secret shopping, mystery shopping and customer service issues.

    With my son’s birthday approaching faster than what I would like, my frustration level is increasing. At the last minute I remembered that I wanted to save some extra dollars so I elected to bring my own cupcakes instead of using the cake that was provided by the location of the party. His birthday is Saturday and today is Friday and I ordered them today. The lady that answered the phone was very friendly. She detected my frustration, and asked me when I needed the cupcakes. I laughed and replied tomorrow. I began spilling my guts to her about the hardships that I have had with the party and my car. I laugh now mentally because this is exactly what our customers do to us when we are on the phone. It was quite amusing. But after I told her more information than I know she cared to hear, she explained to me that there was a 24 hours notice requirement for the cupcakes to be picked up. At this point I sighed but I understood. She then told me that she could have them ready tomorrow by 8:30AM and I was happy. I went on and on thanking her and telling her how much I appreciated it.
    Again, I began to ramble about the time of his party and then having the number of kids and on and on. She empathized with me, as she is a mother as well and told me, “No matter how much one prepares for the party something always goes wrong.” I smiled and said,” Thank you.” She then gave me her name and told me that she would try to let me sleep in so I could call her at the end of her shift and she will try to get them ready for me to pick them up today. I thanked her over and over and I was really appreciative of her efforts even if I had to pick them up tomorrow morning.
    This high level of customer service will leave a lasting impression on me, as I will remember that when I was frustrated someone tried to eliminate that frustration. I truly believe that she went above and beyond! So Anna at Wal-Mart we thank you!

    Property Management Blog The ins and outs of Property Management
    PhoneSmart Your Source for Lead Generation
    Self Storage Search Engine Self Storage in Kentucky

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