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  • Relocating to Miami Florida
    By Staff on December 12, 2007 | No Comments Comments

    You must be doing something right for your company if they relocate you to Miami . That is my opinion at least. Recently, this happened to a friend of mine who is in the United States Coast Guard. His relocation to Miami comes just in time before the start if the famous harsh Maine winters. Maine was his home for two years, and now he is about to enter a contrasting world. Besides climate, demographics, and cultural changes, he faces changes in his living space. In Maine he enjoyed spacious living for his outdoor recreational habits. In Miami, where living space is more compact, he will have to find an alternative place to store his four-wheeler and camping gear.

    It was beyond my belief that he did not think of using a storage unit on his relocation to Miami. He almost unwillingly sold his toys, and would have if it wasn’t for my clever suggestion. Excited about the idea, he was a little hesitant at first. He thought it would be expensive and his possessions would be at risk stored on a city property. I reassured him that there are many self storage facilities in Miami that offer security. For instance, Storage Mart on Bird Road and  SW 99th Avenue offers an access controlled gate, door alarms, video surveillance, and a bright lighting. Storage Mart on NW 7th and Red Road and StorageMart on SW 2nd Avenue and SW 7th Street (Miami River) offers the same amenities. If it is important for him to keep his four-wheeler and camping supplies than the value he gets for self storing is worth the small expense.

    My friend ended up keeping his toys and is glad he did on his relocation to Miami. Though he is in the heart of the city life in Miami, there are plenty of places outside of the city where he rides his four-wheeler and camps overnight. He’s not a city person by nature, so getting rid of his toys would leave him at a loss for entertainment, even in Miami. He would disagree with my opening statement; you must be doing something right for your company if they send you on relocation to Miami . He believes it was a punishment, since it was not one of his requested cities. My opinion differs because I rather spend my winters in a subtropical climate than spend them on the frozen ice cap.

    Brought to you in parts by:

    Self Storage Owner — Where self storage owners meet self storage customers .

    And

    Royalty Universe — Your one stop shopping information center

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  • StorageMart Self Storage Locations
    By Staff on November 23, 2007 | No Comments Comments

    Your local self storage unit providers in California

    Your local self storage unit providers in Colorado

    Your local self storage unit providers in Florida

    Your local self storage unit providers in Georgia

    Your local self storage unit providers in Illinois

    Your local self storage unit providers in Kansas

  • Storage Locations
    By Staff on October 14, 2007 | No Comments Comments

    Please select your storage by choosing your state:

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  • Storage-Mart self storage unit locations at http:/
    By Sarah E. Little, Blog Executive on May 22, 2007 | No Comments Comments

    http://Missouri-Columbia-65202-self-storage.storage-mart.net/
    Your local self storage unit provider in 2403 Rangeline, Columbia MO 65202
    http://Missouri-Columbia-65202-Paris-road-self-storage.storage-mart.net/
    Your local self storage unit provider in 2310 Paris Road, Columbia MO 65202

    http://Missouri-Jefferson-City-65109-self-storage.storage-mart.net/
    Your local self storage unit provider in 2420 St. Mary’s Blvd, Jefferson City MO.65109
    http://Missouri-Springfiled-65803-self-storage.storage-mart.net/
    Your local self storage unit provider in 1723 E. Florida, Springfield, MO. 65803

    http://Missouri-Columbia-65203-self-storage.storage-mart.net/ Sample
    Your local self storage unit provider in 4000 S. Providence Rd. Columbia, MO. 65203
    http://Missouri-Columbia-65201-self-storage.storage-mart.net/
    Your local self storage unit provider in 3500 I-70 Dr. S.E. Columbia, MO. 65201

    http://Missouri-Kansas-City-64155-self-storage.storage-mart.net/
    Your local self storage unit provider in 11510 N. Main, Kansas City, MO. 64155
    http://Missouri-Kansas-City-64153-self-storage.storage-mart.net/
    Your local self storage unit provider in 9012 NW Prairie View Rd. Kansas City, MO. 64153

    http://Missouri-Kansas-City-64114-self-storage.storage-mart.net/
    Your local self storage unit provider in 7536 Wornall Rd. Kansas City, MO. 64114
    http://Missouri-Kansas-City-64145-self-storage.storage-mart.net/
    Your local self storage unit provider in 14151 Wyandotte St. Kansas City, MO. 64145

    http://Florida-Miami-33130-self-storage.storage-mart.net/
    Your local self storage unit provider in 640 S.W. 2nd Ave. Miami, FL. 33130
    http://Florida-Key-West-33040-self-storage.storage-mart.net/
    Your local self storage unit provider in 6401 Third St. Stock Island Key West, FL. 33040

    http://Florid-Key-West-US-HWY-1-33040-self-storage.storage-mart.net/
    Your local self storage unit provider in 1200 US HWY #1 Key West, FL. 33040
    http://Florida-Dania-Beach-33312-self-storage.storage-mart.net/
    Your local self storage unit provider in 2021 Griffin Rd. Dania Beach FL. 33312

    http://Florida-Pompano-Beach-33062-self-storage.storage-mart.net/
    Your local self storage unit provider in 449 S. Federal Hwy. Pompano Beach, FL. 33062 http://Florida-Miami-33126-self-storage.storage-mart.net/
    Your local self storage unit provider in 4920 NW 7th St. Miami, FL. 33126

    http://Florida-Hialeah-33012-self-storage.storage-mart.net/
    Your local self storage unit provider in 1300 W. 49th St. Hialeah, FL. 33012
    http://Florida-Miami-33012-self-storage.storage-mart.net/
    Your local self storage unit provider in 3950 S.W. 99th Ave. Miami, FL. 33012

    http://Florida-Miramar-33027-self-storage.storage-mart.net/
    Your local self storage unit provider in 3540 Dykes Rd. Miramar, FL. 33027
    http://Texas-Austin-78728-self-storage.storage-mart.net/
    Your local self storage unit provider in 15601 FM 1325 Austin, TX. 78728

    http://Texas-San-Antonio-78212-self-storage.storage-mart.net/
    Your local self storage unit provider in 400 Olmos Dr. San Antonio, TX. 78212
    http://Texas-San-Antonio-78232-self-storage.storage-mart.net/
    Your local self storage unit provider in 1575 Thousand Oaks San Antonio, TX. 78232

    http://Texas-San-Antonio-78245-self-storage.storage-mart.net/
    Your local self storage unit provider in 9580 Potranco Rd. San Antonio, TX. 78245
    http://Texas-Helotis-78023-self-storage.storage-mart.net/
    Your local self storage unit provider in 12420 Bandera Rd. Helotis, TX. 78023

    http://Georgia-Bogart-30662-self-storage.storage-mart.net/
    Your local self storage unit provider in 3985 Atlanta Hwy. Bogart, GA. 30622
    http://Georgia-Milledgeville-31061-self-storage.storage-mart.net/
    Your local self storage unit provider in 1891 N. Columbia St. Milledgeville, GA. 31061

    http://Illinois-Hillside-60162-self-storage.storage-mart.net/
    Your local self storage unit provider in 5979 Butterfield Rd. Hillside, IL. 60162
    http://Illinois-Chicago-60662-self-storage.storage-mart.net/
    Your local self storage unit provider in 1015 N. Halstead St. Chicago, IL. 60622

    http://Illinois-Franklin-Park-60131-self-storage.storage-mart.net/
    Your local self storage unit provider in 3100 N Mannheim Franklin Park, IL. 60131
    http://Illinois-Elgin-60120-self-storage.storage-mart.net/
    Your local self storage unit provider in 9 N 004 Route 59 Elgin, IL. 60120

    http://Illinois-Lombard-60148-self-storage.storage-mart.net/
    Your local self storage unit provider in 100 West North Ave. Lombard, IL. 60148
    http://Illinois-Northbrook-60062-self-storage.storage-mart.net/
    Your local self storage unit provider in 2727 Shermer Rd. Northbrook, IL. 60062

    http://Illinois-Aurora-60540-self-storage.storage-mart.net/
    Your local self storage unit provider in 819 N. Eola Rd. Aurora, IL. 60504
    http://Minnesota-Hopkins-55343-self-storage.storage-mart.net/
    Your local self storage unit provider in 11001 Exceisior Blvd. Hopkins, MN. 55343

    http://Louisiana-Lack-Charles-70601-self-storage.storage-mart.net/
    Your local self storage unit provider in 1515 Church St. Lake Charles, LA. 70601
    http://Kentucky-Frankfort-60162-self-storage.storage-mart.net/
    Your local self storage unit provider in 1601 Twilight Trail Frankfort, KY. 40601

    http://Kentucky-Lexington-40505-self-storage.storage-mart.net/
    Your local self storage unit provider in 750 Winchester Rd. Lexington, KY. 40505
    http://Colorado-Basalt-81621-self-storage.storage-mart.net/
    Your local self storage unit provider in 115 Park Ave. Basalt, CO.81621

    http://Kansas-Olathe-66061-self-storage.storage-mart.net/
    Your local self storage unit provider in 1310 South Enterprise Olathe, KS. 66061
    http://Kansas-Kansas-City-66103-self-storage.storage-mart.net/
    Your local self storage unit provider in 195 SW Boulevard Kansas City, KS. 66103

    http://Kansas-Kansas-City-28616-Eaton-66103-self-storage.storage-mart.net/
    Your local self storage unit provider in 2816 Eaton Kansas City, KS. 66103
    http://Kansas-Lenexa-66219-self-storage.storage-mart.net/
    Your local self storage unit provider in 16101 W. 95th St. Lenexa, KS. 66219

    http://New-York-Brooklyn-11217-self-storage.storage-mart.net/
    Your local self storage unit provider in 980 4th Ave. Brooklyn, NY. 11217
    http://Georgia-Lawrenceville-30045-self-storage.storage-mart.net/
    Your local self storage unit provider in 794 Scenic Hwy. Lawrenceville, GA. 30045

    http://Kansas-Merriam-66203-self-storage.storage-mart.net/
    Your local self storage unit provider in 7460 Frontage Rd. Merriam, KS. 66203
    http://Maryland-Waldorf-20601-self-storage.storage-mart.net/
    Your local self storage unit provider in 2445 Crain Hwy. Waldorf, MD. 20601

    http://New-Jersey-Secaucus-07094-self-storage.storage-mart.net/
    Your local self storage unit provider in 250 Flanagan Way Secaucus, NJ. 07094
    http://Georgia-Athens-30601-self-storage.storage-mart.net/
    Your local self storage unit provider in 251 Collins Industrial Blvd. Athens, GA. 30601

    http://Kansas-Merriam-67th-66203-self-storage.storage-mart.net/
    Your local self storage unit provider in 9702 W. 67th St. Merriam, KS. 66203
    http://New-York-Brooklyn-Atlatic-Ave-11217-self-storage.storage-mart.net/
    Your local self storage unit provider in 718 Atlantic Ave. Brooklyn, NY. 11217

    http://New-Jersey-West-New-York-07093-self-storage.storage-mart.net/
    Your local self storage unit provider in 6700 River Rd. W. New York, NJ. 07093

    http://Kansas-Overland-Park-66221-self-storage.storage-mart.net/
    Your local self storage unit provider in 9220 W. 135th St. Overland Park, KS. 66221

    http://New-York-Brooklyn-11211-self-storage.storage-mart.net/
    Your local self storage unit provider in 50 Wallabount St. Brooklyn, NY. 11211

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  • How Do You Sound?
    By Natalie Thomas, blog manager on July 24, 2006 | No Comments Comments

    Written by Liz Langsteiner, customer service rep and valued call center employee.
    Welcome to the PhoneSmart secret shopping blog, an inside peek at the secret shopping and mystery shopping industry.

    Do you sound like a robot a computer a sales representative or a happy smile on your face sales representative?
    Take the challenge and listen to yourself. Listen to several different recorded calls from different days. Listen to calls in the early morning and late afternoon.
    I have found that after many hours on the phone I begin to sound like a computer. Callers will say to me “is this a real person”? “You sound so professional just like a recording.”
    That is not a compliment; I don’t want to sound like a recording.
    When I hear those comments I cringe and instantly change my tone of voice and smile.
    If you sound like a recording you may be perceived as someone who is just going through the motions and really isn’t that interested in doing business.
    How does it make you feel when you are speaking to someone on the phone and you know they really don’t care and are just going through the motions? I know how it makes me feel, I just want to hang up and find someone who really does care about my business and where I take it.
    Keep a smile on your face, have good product knowledge, be friendly and use a few sales techniques. Remember to listen carefully to your caller and sound like a real person someone who truly cares and wants to help.

    Storage Concierge Self Storage in New York
    Storage Concierge Self Storage in Maryland
    Storage Concierge Self Storage in Florida

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  • Finding Something in Common
    By Natalie Thomas, blog manager on July 17, 2006 | No Comments Comments

    Robin Turner, PhoneSmart call center manager offers advise on connecting with a caller
    Welcome to the PhoneSmart secret shopping blog an inside peek at the mystery shopping and secret shopping industry.

    This past week, reviewing calls with our newer employees who haven’t had any experience in a self-storage or in a call center, I’ve noticed that one of the main things that they needed help with was “relaxing”. Being themselves seem to be a bit difficult when you need to make sure you are listening to the customer and getting the correct information as well as giving the correct information. Also keeping your end goal in mind, which is commitment from the caller to come in and rent a unit at the facility.
    I can’t stress enough how important it is to find something in common with your callers. Finding something in common will help build a rapport with your caller. They’ll get more comfortable with you on the phone and start to trust you. In order for someone (well, most people) to give you a credit card over the phone, (especially these days with the fear of identity theft), you really have to build trust with your callers before you can ask for a credit card to reserve a unit.
    Anyone can find something in common or bonding somehow with your caller. They give you their name… maybe it’s the same name as your dad’s. Or they have children coming back to live with them for a short period because they are going through a rough time and you have gone down that same road. Maybe someone has a family member leaving to serve the country and you also know of someone who is and has gone through that.
    Get on their level and communicate what you have in common and that you understand what they’re going through. They will be so thankful that they are actually talking to someone who is listening to them and can relate to their situation. You’ve just broken down some barriers that could have prevented the reservation or rental from them. They will be forever grateful. It’s not hard to just… Find Something In Common.

    Storage Concierge Self Storage in Kansas
    Storage Concierge Self Storage in Missouri
    Storage Concierge Self Storage in New Jersey

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  • Fix it, and then forget it
    By Natalie Thomas, blog manager on July 11, 2006 | No Comments Comments

    Natalie Thomas Secret Shop Specialist adds insight about human relations.
    Welcome to our blog, the PhoneSmart call center staff adds an insider view of the self-storage industry.

    I saw a slogan the other day and it really made sense. It said, “Fix it, then…forget it!”
    Whatever the day may throw at you, don’t let speed bumps in your day get you down. Fix the problem then forget about it. Sounds easier said than done. I tend to stall on the top of the speed bump and not roll down the other side of forget it. Sometimes my mind doesn’t seem to want to forget about it, whatever it may be. If you think about it, it does make sense. Some people store up all of their anger and then boom, they explode. Not healthy.
    I have been trying to use this slogan lately at work. Our jobs are based on a monthly time frame. We start the month off with a fresh batch of calls, and as the calls get done, they get sent to the evaluators who in turn send them back to us when they are completed. Once they are completed the calls and evaluations get sent to the clients. Once in awhile, there is a speed bump and we have to stop whatever we are doing to “fix it.” It usually doesn’t take long and everyone is happy again. To make sure we don’t have a lot of speed bumps, we check and double-check the evaluations and calls before they are sent. But alas, mistakes will pop up. So…it’s best to “fix it, then forget it!”

    PhoneSmart Your Source for Lead Generation
    Self Storage Blog A diary of the self storage industry
    Self Storage Search Engine Finding Storage Faster

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  • My Thoughts On Role Playing
    By Sarah E. Little, Blog Executive on July 10, 2006 | No Comments Comments

    Julio Montes, PhoneSmart call center evening supervisor speaks out about role-playing.

    Welcome to the PhoneSmart call center blog an insider view of the secret shopping industry.

    I can say I have been one those employees that have been in sales and have hated doing role-plays. At my previous sales employer, the openers usually did them before the store opened. The managers or supervisors would also make us do them when business was slow on the sales floor and at other times. Don’t get me wrong; I didn’t hate them just to hate them. I understood the importance of them. How else were we going to practice what we were going to say to customers without actually using real customers? It would be terrible just to fumble our way through a sale. My problem with the role-plays was that they didn’t seem challenging enough. Every time we just walked through the script and the employee playing the customer would just say yes to everything the employee said. Honestly, how often does that happen in real life? I say about one customer in about 100 that I had there agreed to everything I recommended without questioning. Everybody else didn’t. So what was the point of rehearsing with the most infrequent customer? From what I found supervisors and managers had quotas to meet with evaluations on employees, so that’s all they were really interested in, not our learning.
    Here at PhoneSmart, however, the role-playing serves a little bit different purpose and still accomplishes the same main goal. Our role-plays have more of a point. We go through different screens to be exposed to the several companies we answer for. We get thrown curve balls to make sure we are actually paying attention to our screen. It’s done that way because the self storage calls that actually come in are unpredictable. We have to be aware of all things on the screen and what the customer is looking for. And the more familiar we can get with different screens, the better we will be able to serve our callers.

    Self Storage Blog A diary of the self storage industry
    Property Management Blog The ins and outs of property management

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  • 4 Steps to using your Mystery Shops
    By Natalie Thomas, blog manager on July 4, 2006 | No Comments Comments

    Sarah Little, Secret Shopping Specialist at the PhoneSmart call center offers suggestions on making the most of the secret shops.

    Welcome to the PhoneSmart Secret Shop blog, an insider view of secret and mystery shopping

    The key to secret shopping isn’t getting a clear recording, or even an accurate evaluation, it’s implementing what you hear yourself saying and doing! Don’t get me wrong, recordings and consistent evaluations are vital to helping you but perhaps recognizing your strengths and weaknesses are more important.
    Think about it, if I send you an evaluation that says you do well at selling your amenities but your close could be strengthened by doing a few things differently then it’s up to you to take that advice or leave it.
    The best way to implement your mystery shops would be to review them in this order:
    1. Listen to your call. (Yep, listen to it yourself before you even look at the eval)
    2. Be honest with yourself and think about what you did well, and what you maybe didn’t do as well.
    3. Look at the evaluation and be open to the suggestions it offers.
    4. Make a goal for yourself. Pick out one or two areas of the eval form that you’re going to work on in the next month and strive to excel in that area.

    (Put a sticky note by the phone to remind yourself if you need to.)

    I believe that going about it this way is best for your own personal development as well as your business’ growth. Give it a try and let me know how it works for you.

    PhoneSmart Your Source for Lead Generation
    Property Management Blog The ins and outs of Property Management
    Self Storage Search Engine Self Storage in Alabama

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  • Fix It, then Forget It
    By Natalie Thomas, blog manager on June 30, 2006 | No Comments Comments

    Written by Natalie Thomas, ultimate secret shopper.
    Welcome to PhoneSmart’s secret shopping blog, an inside peek at secret shopping and mystery shopping.

    I saw a slogan the other day and it really made sense. It said “Fix it, then…forget it!”

    Whatever the day may throw at you, don’t let speed bumps in your day, get you down. Fix the problem then forget about it. Sounds easier said than done. I tend to stall on the top of the speed bump and not roll down the other side of forget it. Sometimes my mind doesn’t seem to want to forget about it, whatever it may be. If you think about it, it does make sense. Some people store up all of their anger and then boom, they explode. Not healthy.
    I have been trying to use this slogan lately at work. Our work is based on a monthly time frame. We start the month off with a fresh batch of storage and other calls, and as the calls get done, they get sent to the evaluators who in turn send them back to us when they are completed. Once they are completed the calls and evaluations get sent to the clients. Once in awhile, there is a speed bump and we have to stop whatever we are doing to “fix it.” It usually doesn’t take long and everyone is happy again. To make sure we don’t have a lot of speed bumps, we check and double check the evaluations and calls before they are sent. But alas, mistakes will pop up. So…it’s best to “fix it, then forget it!”

    PhoneSmart Your Offsite Sales Solution
    Self Storage Blog A diary of the self storage industry
    Self Storage Search Engine Self Storage in South Dakota

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