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  • Getting Paid for Mystery Shopping
    By joel on August 25, 2011 | 1 Comment1 Comment  Comments
    What is the reason we work? We work to get money. Most people do not work out of the kindness of their heart. They are looking to ensure they are able to pay their bills and to have a job for the future. Now their area a lot of volunteer jobs out there, but when people are looking to get paid, they want something that will pay well. They feel they can volunteer in their free time. That should not be look upon as a harsh statement. People do need food, shelter, etc. So why not expect to get money for the services that you provide?
    Secret shopping is a job just like any other job. You do what is asked of you and you will get paid the prearranged amount of money per shop that you do. It Is as simple as that. Naturally when you sign up to do secret shopping and you are ready to go on your first assignment or hundredth, ensure you know how you will get paid as well as what you will be getting paid. There is nothing like the element of surprise when you do not get what you were expecting. Then that could lead to turmoil between you and the company.
    Before you go out on your shop, ensure you know what is expected of you and what you are suppose to do on the shop. You do not want to be told that you need to do it over or that you did not do well enough to get the money you were expecting to get paid. There does not need to be any room for misunderstanding when you are looking to get paid for you services. It is also very important to know how long it will take you to get paid after you do your shop so you will not be waiting longer than you were expecting.
    If you do your research you will find that many secret shopping companies encourage you to do this in your spare time. This way you are not counting on this money to make ends meet. Also, if you do not choose the right company, there may not be that many shops or jobs to do. Choose wisely and make the right decision. Ensure you know what you are doing before you sign up for any job that you take.

    What is the reason we work? We work to get money. Most people do not work out of the kindness of their heart. They are looking to ensure they are able to pay their bills and to have a job for the future. Now their area a lot of volunteer jobs out there, but when people are looking to get paid, they want something that will pay well. They feel they can volunteer in their free time. That should not be look upon as a harsh statement. People do need food, shelter, etc. So why not expect to get money for the services that you provide?

    Secret shopping is a job just like any other job. You do what is asked of you and you will get paid the prearranged amount of money per shop that you do. It Is as simple as that. Naturally when you sign up to do secret shopping and you are ready to go on your first assignment or hundredth, ensure you know how you will get paid as well as what you will be getting paid. There is nothing like the element of surprise when you do not get what you were expecting. Then that could lead to turmoil between you and the company.

    Before you go out on your shop, ensure you know what is expected of you and what you are suppose to do on the shop. You do not want to be told that you need to do it over or that you did not do well enough to get the money you were expecting to get paid. There does not need to be any room for misunderstanding when you are looking to get paid for you services. It is also very important to know how long it will take you to get paid after you do your shop so you will not be waiting longer than you were expecting.

    If you do your research you will find that many secret shopping companies encourage you to do this in your spare time. This way you are not counting on this money to make ends meet. Also, if you do not choose the right company, there may not be that many shops or jobs to do. Choose wisely and make the right decision. Ensure you know what you are doing before you sign up for any job that you take.

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  • Maintain a Well Trained Storage Facility Staff
    By jeff on January 21, 2011 | Comments Off  Comments

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    If you own a Union City self storage property, you probably desire to be the best. You know the competition in New Jersey is pretty tough, so it is necessary to always be at the top of your game. You need to have the best employees to be the best. There are many ways to ensure that you have the best employees that you possibly can. Having a great pay structure and benefit package is the best way to attract the best candidates. You should also have a great training program in place for all of your new Union City self storage employees. This will ensure that they get off on the right path.

    Most Union City self storage companies will have a great initial training program in place, but usually the training is pretty lacking once they are at the job for a month or two. It is important to continue to educate your employees because the business is always changing. If you are one of better storage companies that New Jersey has to offer, then you should have employees that have been with you for many years. The market is much different than it was a few years ago, so the sales approach should be a little bit different to ensure that you are selling your facility to the public.

    When the economy was good your sales staff should have been really pushing the quality of your storage units. You would also want to really sell the customer on how secure your Union City self storage property was by listing all of the great security features on site. Customers may have also been interested in a lot of extra amenities. Now that the market has shifted and is in a down cycle, it may not be wise to sell the facility like that. You definitely want to offer quality to the customers, but you may scare them off if you push quality upfront. When an employee is on the phone they should set a goal of getting the customer to the property to rent in the best way possible.

    The best sales approach for many Union City self storage companies is to focus on the value of their sites. Really push the great rates and how they compare to other sites in the area. This will attract customers to your site more than anything else. You should be offering a move in service to new customers to get them to commit to your company. After that, you can exceed their expectations by giving them a great storage experience. This will help with customer retention, which is vital to your long term success.

    Continue to educate your employees on how you would like your facility to be sold to the customer on the other end of the phone. You can continue training in a few different ways. You can make them do mandatory worksheets and quizzes to ensure that they are up to date on all the things about your facility. You should also spend some one on one time going over new developments in the storage industry. This will ensure that your employees are the best in the area. If you have the best employees, you will be that much closer to being the best Union City self storage facility in your area.

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  • Improving The Workplace
    By admin on September 1, 2010 | Comments Off  Comments

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    I have worked in an office for quite a while, now, and there is one thing that I can say without any hesitation: break rooms are incredibly important.  Sure, you want your workers to stay focused, and you do not want them to be leaving their desks every ten minutes for another break.  That, however, does not mean that you should skimp when it comes to providing your workers with a few luxury accommodations.  IF you have never thought about what goes into a great break room, then I would suggest that you read through this article carefully, taking notes whenever necessary.  No doubt, you are going to learn something new today.

    If your workers have to sit down all day long, then you are going to want to provide them with some kind of venue for exercise in your break room.  Believe it or not, I have seen break rooms that are fully equipped with workout equipment, and we are not talking about the cheap stuff, here.  Treadmills are a great thing to have in your break room, as are stair climbers.  And of course, you are not simply providing these things out of the goodness of your own heart.  Research shows that moderate exercise can tremendously improve your workers efficiency and morale.  That is right, reader.  You are going to be able to expect a return on this investment that you are making, here.

    Of course, there are other things that you should consider when you are putting together your break room.  Some of the best break rooms that I have seem have come equipped with video game stations, believe it or not.  And really, I think that this is a really good idea.  IF there is one thing that can be said about stress, it is that getting your mind off of what is bothering you can entirely kill it.  Thus, allowing your workers to play a few minutes worth of video games when they are getting stressed out is going to help them enormously.  Once they clear away a little bit of that stress, they are going to be ready and willing to dive back into their work with double the energy.  IF you do not believe me, simply try this out for a week or so.  IF you do not see any improvements in efficiency and morale, then I will be genuinely surprised.

    And who could forget about food?  One of the best things that you can do for your workers is be sure that they are never going hungry.  While you can stick a few snack machines in your break room, you can also take things a step further and actually provide your workers with some food.  This is going to cost you a bit more money, but man oh man, is it going to keep your workers nice and happy.  Truly, food is the key to the hearts of your workers, reader.

    As you can see, there is not that much that goes into making a great break room.  You simply have to be sure that you are giving people the things that they need to stay happy, and you are going to find that your break room becomes a powerful motivation tool.  And of course, you will be thought of as one of the coolest bosses in the world.

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  • Self Storage Call Center Service
    By admin on August 23, 2010 | 1 Comment1 Comment  Comments

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    When it comes to handling self storage phone calls, how good are you at meeting the objections of your callers?  Are you buckling under the pressure of their complaints?  Are you worried that you do not have enough of a backbone, and that you are giving up too easily when obstacles present themselves?  If so, then you may find that you are in need of some additional sales training, however dreadful that may sound.  Rest assured, though, that it is not going to be a dreadful process, and that you are going to be able to pick up the skills that you need if you are ready and willing to do a little bit of homework.  This article, of course, seeks to provide you with a good starting point for improving your techniques.

    More often than not, people are going to object to your pricing.  They are going to express their surprise that your rates are as high as they are, and nine times out of ten, they are going to tell you that your competitor is charging less than you are.  Considerably less.  This objection, as I am sure that you know, is rather difficult to overcome when you are just starting out.  That, however, does not mean that there is not a good way to respond to it.  You are going to want to start out by figuring out who your caller is talking about.  Once you know which property they are getting their prices from, you can begin to place your prices within a reasonable context for your caller.  If you know, for a fact, that the facility that they are talking about does not match up to your property, then you are going to want to explain to them that quality and price are very much tied together when it comes to self storage.  Explain to them that they cannot expect to get a high quality unit if they are not willing to pay a few extra dollars more.  OF course, you are going to want to phrase this as delicately as you can, as the last thing that you are going to want, here, is to come across as snobbish or dismissive.

    If you find that your caller is still unwilling to budge when it comes to your prices, then you are going to want to invite them down to the site to take a tour of your property.  This, of course, is where you are going to have to be sure that your face to face sales skills are in tip top shape.  If you can manage to get them on your property, you are going to have to give them an excellent presentation and convince them that your property is worth the extra money.  OF course, it is also going to help if you can come up with some kind of special for them, because at this point you know that they care a great deal about the price.

    Convincing your callers that your prices are reasonable may not be the easiest thing in the world, but it is not the hardest, either.  All that you have to do, here, is convince them that you have their best interests in mind, and place your prices within context.  Sooner or later, you are going to get the hang of responding to this objection.

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  • Hiring Self Storage Managers
    By admin on July 27, 2010 | 1 Comment1 Comment  Comments

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    Are you trying to hire a new property manager for your self storage property?  Are you concerned that you are not going to pick the right candidate for the position?  If so, then there are a few simple things that you should keep in mind as you are reviewing the applications that are coming your way.  Sure, running a self storage property is not the most complicated thing in the world, but that does not mean that you should not comb through your applicants with a fine brush.  At the end of the day, when your self storage property is running better than ever, you are going to thank yourself and pat yourself on the back for putting some of that extra work in.

    First and foremost, reader, you are going to have to be sure that you are hiring someone who works well with other people.  Chances are that your property manager is going to be dealing with everything that goes down on your property.  If you need repairs, and you need someone to be there dealing with the repairman, then you are going to have to rely on your property manager.  If you make most of your sales in the front office, rather than over the phone, then you are going to have to be able to rely on your property manager as someone who can close the deal when the time comes.  Of course, the best way to get a feel for whether or not your applicant is going to work well with others is to call him or her in for an interview.  If they do not interview very well, then you might not want to use them as a salesperson or a property manager.

    Moving on, here, you are always going to want to be sure that you are hiring someone who has a little bit of experience dealing with your field.  As a self storage property manager, they are going to have to be in charge of handling some money, conducting simple repairs, and helping move people into their units.  Several other fields are going to give your applicants these kinds of experiences, so you are going to want to keep your eyes open for them.  If they have ever worked in property management at ALL, then you are going to want to give them a shot.  Residential property management is a different enterprise, sure, but the experience is highly relevant.  So, too, is restaurant management, though you might not think so at first.  Those who have experience in restaurant management are very used to dealing with people on a face to face basis, and they are also used to the process of responsibly handling money.  So before you write people off of your list, be sure that you are taking their past experience into careful consideration.  You never know when someone is going to break out and really surprise you with their skills.

    At the end of the day, it is very important that you pick the right property manager for your position.  If you choose the wrong person, i.e. someone who is not well equipped to handle the work, then the performance of your entire property is going to suffer.  Review your applications carefully, and be sure that you are not forgetting to follow up on any of the promising leads that are coming your way.

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