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Restaurant mystery shopping is performed on the request from the owner, to ensure the most pleasant experience for his customers. The success of any restaurant depends largely on the food quality and service quality. Any degradation from the high standard of quality will result a decline in the number of customers, their faithfulness and finally, the annual turnover. So, it is very important to maintain the standard, to remain in the market. Periodical checking is required, to perform this evaluation procedure. Shopping is a great tool for conducting this checking process.
To perform the restaurant mystery shopping , shoppers normally search for some specific information. This information is more or less same from restaurant to restaurant. In addition to these questions there might be some other questions, which are specific to the particular restaurant. Following are the list of questions answered by shoppers.
- Was the restaurant conveniently located?
- How big was the parking lot?
- Was the host or hostess cordially welcomed you?
- How neat and clean was the food serving and storage space ?
- What was the condition of the restroom?
- Could you meet with the manager?
- How long did they take to serve the food?
- How was the interior atmosphere of the restaurant?
- Was the food warm and of good quality? Etc.
The answers to all these above questions will be collected for restaurant mystery shopping by the shoppers, and this will give the real picture of the restaurant. As the shopper will act like a normal customer, restaurant staff will deal with him in the same way, as they do with majority of customers. Thus, the shopper will be able to see and feel the real scenario at the restaurant, which he will report back to the owner by filling up the questionnaire. Along with the questionnaire, he has to write a report on his experience at the restaurant. Based on this information, the owner will take corrective actions for his business.
A person having some specific attributes might prove himself to be good at restaurant mystery shopping . To determine whether you have special ability in this field, you can ask these following questions to yourself.
- Do you like to dine out?
- While dining out, do you notice the attitude of the restaurant staffs?
- Do you feel comfortable to ask questions to the waitress?
- Would you like to visit the restrooms just to check their condition?
- Would you prefer to be served in a timely manner?
- Do you like to eat warm and fresh food?
- Do you think yourself capable for performing this difficult work?
If the answers to all these questions are yes, then you can probably become successful at restaurant mystery shopping . Being a restaurant shopper, you will be able to dine out at your favorite restaurant with your family or friends at free of cost. In addition to this, you might be reimbursed for the transportation cost. However, to start your career as a restaurant specialist, you must have some experience of normal shopping jobs. This will give you more confidence and skill to work on your critical assignments and bring out successful results out of it. There are many shopping organization, which only work in this field of industry. So, you might enroll for these companies, to have your first experience of restaurant shopping.
Mystery Secret Shoppers
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