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Welcome to the PhoneSmart call center blog, a diary of the self storage and secret shopping industry.
This past weekend we were on the lookout for a treadmill to purchase at a garage sale… (Our intentions were to use it to wear out our dogs out and not the other way around… anymore anyway).
The last garage sale that we headed to…Whaaa Lahhh… had an electronic treadmill!It was super nice looking, a newer model… 2002. Perfect condition and it had the booklet with it.
We were set on getting it before anyone else could scoop it up, as we saw a family walking up. They had that solid stare in their eyes, set on the treadmill, we said, “we’ll take it”!
The price was right and we thought for sure that we could get it into the trunk of our car, so we went ahead and bought it. Granted we had a spacious trunk… the owners of the home laughed quite hysterically and offered to help get it in our trunk. When that didn’t work, they volunteered to deliver it with his truck. While they loaded it, the lady of the home asked me for our phone number so when she found the workout DVD she could just call and let us know. (Little did she know it was meant for our dogs and not us. I wasn’t going to tell her any different).
I was thinking well, sure enough he won’t help us get it into our home, which has about 5 steps down and in a narrow patio area…. I was wrong. You don’t come across nice people like this too often.
Now this very nice couple didn’t have to do what they did. They went beyond the call of duty as far as a garage sale goes. Normally the owners would have told their customers that they would hold it with a down payment until they could find a way to pick it up and someone to help them. I’ll never forget how nice they were. How do you keep yourselves “unforgettable” when it comes to your self-storage customers? Do you extend yourself beyond the letter of your duty and offer heroic customer service as a part of your sales technique?
A garage sale shopper is sometimes not unlike making a mystery shop. While secret shopping, I don’t want to see broken televisions for sale, I want stuff that works. Although a certain amount of dust is understandable at a garage sale, taking a little time to wipe off your old jewelry box might help you sell it faster or for more money. Clothes that smell like smoke might turn people off, especially if they are for children. When you’re setting up for your garage sale
, take a little time to do some of your own mystery shopping and look at it from your customer’s point of view.
(By the way, we’ve been using the treadmill, too).
Self Storage in Florida
1300 West 49th Street
Hialeah, FL 33012
Manager: Fidel Rodriguez
Ph: (305) 826-4119
Fax: (305) 826-1562
Sate of the Art Security including individual Door Alarms
Call Fidel today for your $50 coupon!
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