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Many people think that a mystery shopping assignment involves purchasing things and casually observing the store scenario. Well, the reality is quite the contrary. This job is more than just buying things from the store and coming home. It is about keenly observing business functions, investigating employees work, logical reasoning, AND buying goods this comes last. Remember, you need to prepare a report and submit it to the company you are playing detective to. Your report is a crucial part of this task. Somebody may get a pink slip based on your judgment. Therefore, you CANNOT afford to be lax in this job.
Although a mystery shopping assignment does not demand fixed working hours, you need to be disciplined to do the job seriously. It is not good to take advantage of the convenience and flexibility of timings offered in this job. All undercover shoppers must take their task as a mission. Somebody depends on you and trusts you. Imagine you are a detective who is here to scrutinize the work environment and report anything doubtful. You are here to review performances hence you need to be completely unbiased, honest, and accurate. If you think you missed out something on your first trip, you can have another visit. But, make sure that the report you prepare is true and based on valid observational facts.
Remember, a hidden shopper is not just a shopper, but a representative of the company. There is a certain degree of accountability for the company you are working for. Therefore, it is seen that only those shoppers who are dedicated and diligent towards their work stay in the company for long. Others either drop out or are fired.
One blunder that a hidden shopper can make on a mystery shopping assignment is disclosing his or her identity. Say, a shopper visits a department store and the cashier recognizes him or her. Do you think the shopper will be able to grasp the real work scenario at this place now No the cashier will at once alert the other employees on the store. No matter how hard the shopper tries, he or she may never be able to get the true picture, as everything will seem fine in the store now. The mission will fail. No hiring company would want this. The shopper may even lose the job, if he or she is unable to maintain the disguise in the future.
Therefore, a high level of intelligence and discretion is needed to carry out a mystery shopping assignment . Shoppers must not forget that they are required to present a comprehensive report of their observation and judgment. So, if you are not confident of remembering all the details, its better to keep a small notebook and jot down everything. This will help you prepare an exact report that covers all aspects, without missing a single detail. A report without conclusion is regarded incomplete. Here comes the use of your analytical and logical reasoning skills.
Last but not the least take a mystery shopping assignment that you feel comfortable doing. This is because the business who has hired your services depends solely on your work to judge the performance of the employees. Moreover, you have to maintain a good reputation and credibility factor to get more of such assignments in the future.
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