Can they quit you?

Warning: gzinflate() [function.gzinflate]: data error in /home/secretsh/public_html/wp-includes/http.php on line 1787

Today’s secret shopping blog comes from Dana. She is expressing the frustration that we like to help customers avoid.

I walked out of the electric company and thought “I can’t quit the
electric company.”

My blog begins 2 years ago when I did not pay my electric bill
on time and I had to pay additional deposit in cash in order to have
service.

At the time I paid the deposit, I asked when would I get the deposit
back.

I was told if I pay on time for a year I would get it refunded. So
about 8 months in to my year of paying on time every month, I was in the electric company office and asked when would I get my deposit refunded. I was told Jan. 06.

I continued to pay my bill on time and in Dec. when I was in the
office paying my bill, I asked when in Jan. I would I get my deposit refunded.

I was told I would not get it refunded in Jan. It would be two years before I would get it refunded. I asked why I had been told it would be in a year and why I was told Jan. 06 was the end of that year.

I was told “I’m sorry I don’t why you were told that, but it would be two years before we will refund that.”

I work in a call center where we reserve storage units for the managers of the store when they can’t answer or their store is closed. We all try to give the same information to callers, as if they were talking to store themselves. They are told the same thing there as they were told on the phone.

We don’t want a situation where the customer goes in to the store and is told something else and then gets upset and leaves or quits.

Your business is probably not the only game in town, like the electric company. Your customers can and will quit you if you tell them two different versions of a story, won’t they.

This is why I walked out of the electric company and said to myself “I can’t quit the electric company.”

Dana

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.