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Building Trust


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    Sarah Little, PhoneSmart mystery shopping professional speaks out on building trust.
    Welcome to the PhoneSmart secret shopping blog, an inside peek at mystery shopping and secret shopping.

    One of the most important aspects of telephone sales for storage is building trust. A customer who believes you and has faith that you are sincere is much more likely to give you their credit card information than a customer who has reservations about you or your company.
    We have found in some mystery shopping trends that a good way to begin building trust is to connect with the customer. Try using their name and share a laugh or two. Then let your customer know that you care about their needs. Ask them questions that will help you qualify what they do need and what they may not need.
    Most of all have a conversation with your customers. It’s easy to say “yes” and “no” but try to create a conversation by asking questions that require more than one word answers and give your customer more than a yes or no if they ask you a question.
    And don’t forget, your customer should trust your company. So brag about what great service you offer and all the amenities you have. Give your customers peace of mind and they’ll value your company above your competitors.
    Think of it as the man who built a house on sand and the man who built a house on rocks. No contractor would trust their home to be built on sand; they want a firm foundation and peace of mind. If you help your customers build trust in you, and your company, they’ll feel right at home.

    Self Storage in Georgia Storage in Bogart, GA, call 706-548-2252 for storage and RV, boat and trailer parking.

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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