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Why a Mystery Shopping AssociationBy admin on January 13, 2009 | No Comments
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Anybody doing business or pursuing any trade need to look after his own welfare and when many such persons meet with the same objective, they form an association. Special shopping or anonymous shopping or whatever you might call it is also a trade for the companies undertaking this latest form of customer survey. So they too need to have an association and such association is called a mystery shopping association . Such association, apart from looking after the welfare of the companies doing special shopping also acts as self regulators for the trade and prohibits its members from resorting to unfair or unethical trade practices.
The basic objective of setting up a mystery shopping association is to establish a forum where the members, all being involved in the trade of special shopping, can discuss the problems the industry faces and decide upon suitable ways to solve these problems. These problems can relate to various Government policies and regulations, the market condition, the relation between the client and the company, the employee actions and grievances, etc. united we stand, divided we fall, is a well known statement and this is true with an association. The strength of the association lies in the numbers. The companies, if facing any problem related to the trade, can do little on its own. But when many companies stick together and find that the problem might affect them someday. They can then easily take decisions so that the companies are all safeguarded.
All businesses from boat storage to shoe sales and car repair need to improve. The same can be said for their associations. The trade in general is supervised by the mystery shopping association and it looks for flaws and loopholes in the system of special shopping. So the association, apart from finding ways to improve the health of the members also tries out to weed out the evils in the trade. Since the members themselves are the persons doing the business, they are the best persons to know about what they are doing wrong. So they regulate themselves and try to maintain the ethics of the trade. It is a must because any illegal act or unethical action can reflect on the trade of special shopping itself and can create a situation where the special shopping service will have its image tarnished.
A strict code of conduct maintained by the members of mystery shopping association ensures that the clients of the shopping providers get the best deal. The associations certify their members and this certification can help the clients identify the best companies in the trade. As these companies flourish with their professionalism, the laggards also feel the urge to shine and the industry as a whole improves in quality. Since the special shopping is a flourishing business, many spurious companies are being set up for duping, not the clients, but the ordinary people who want to register for the job of special shopper. So the association of a special shopping providing company to any recognized national or international association of special shopping agencies should be checked before applying or registering for any company providing anonymous or special shopping.
Finally, the mystery shopping association is also a forum for raising the voice for the industry or trade of special shopping. A concerted effort yields better result than individual voices and the association does just that. They try to get better deals for the trade, relaxation of various rules and regulations that might improve the credibility and income of the industry, various sops for the industry, etc. associations help the industry to survive in this fast changing world.
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Introducing Video Mystery Shopping
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Special shopping has been recognized as the best method for surveying the condition of services of a retail store, restaurant, spa, a movie theater or even an automobile and car storage servicing station. The feedback from this method has been used by the companies to improve their service and run successfully with the blessings of satisfied customers. But the companies themselves need to be satisfied that the reports they are getting are really true. To ensure the fact, the companies providing special shopping service resorted to taking audio aids and with the advent of technology this has changed to video mystery shopping . This means that the shoppers are sent with video gadgets to record the proceedings at the establishment secretly.
The new method is catching up and if you are a special shopper who still has not been sent with such video gadgets, get ready, you might have to do it soon. In video mystery shopping the shopper carries a hidden miniature video camera. So whatever the shopper sees is recorded. But there are regulations on the use of such gadgets as they can break certain codes of conduct and many state discourage such uses. Some states do not consider the work of special shopping to be a surveillance work and therefore, they do not allow such spy cameras. So it is better to check out whether such gadgets can be used and the terms of conditions for such use.
Video mystery shopping is a good idea to some and bad to some. Some shoppers prefer to go without such gadgets because they are not easy with it and fear of revealing their identity with the clumsy handling of such things. But those who use it have good reasons to do so as they are paid more than ordinary shopping and the paperwork is minimal because simply handing over the video means the report submitted. The clients also prefer such video records because they can use it for a better analysis and sometimes these recordings are also used in the training programs for the staff. The credibility of the shopper increases because video reveals his or her ability of examination.
Video mystery shopping is also a good way to evaluate the quality of the special shoppers. The companies providing special shopping service sometimes issue special guidelines for some assignments because they need special observations. The shoppers are supposed to strictly work within these guidelines. So a video recording will enable the company to see whether the guidelines are maintained. Such recordings also help you to prove that you did the things right and in case of any disputes this comes handy. But gadgets fail more than the human mind. What happens if there are any technical glitches and the recordings fall short of quality? You will not get paid for the job and all your efforts will go in vain.
Whatever may be the advantages and disadvantages of video mystery shopping , there is one word of caution for the new special shoppers and that is do not try to run before you walk. You must first gather enough experience to handle any situation when doing special shopping before venturing out with this new device. A lure for more fees and less paper work may beckon you to do this type of shopping, but there are risks. And such things can wither your career even before it gets a footing in the world of special shoppers.
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Learning About Restaurant Mystery ShoppingBy admin on January 10, 2009 | No Comments
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Special shopping, anonymous shopping, shadow shopping or any other name you give to the procedure it will mean judgment of the service quality of a service provider whose business is all about keeping people happy. Restaurants, furniture storage and hotels also fall into this group of industry and restaurant mystery shopping provides the ideal method of getting to know about the condition of the establishments as far as the level of client satisfaction goes. It is not very different from any other special shopping programs and the only difference lies in the fact that you do not bring home the product but you get the service on the spot.
The restaurants deal with diners, who are their customers, and the food they are served, but food in not only the point that the diners look for when they go to a restaurant. This is what restaurant mystery shopping is all about. They judge the most precious thing that the restaurants have and that is their service. This is as important as the taste of food that they serve as the two together makes one restaurant different from another. So it will not surprise you that the restaurants take special care to keep their service and food of the highest quality and are on their tip toes to see that the standard never falls. Measurement of this standard is done by the special shopping method.
There are some very important questions that need to be answered almost as a daily routine or check list. It relates to the guests satisfaction level that possibly prevailed that time. If the rate of satisfaction is good enough, you are lucky and the restaurant will go on. But in case the result goes the other way, then it is a matter of grave concern and the owner must immediately take steps to live up to the accepted industry standards. This is the time when restaurant mystery shopping comes to the rescue of the investors in such properties. Such shopping takes note of everything from the ambiance, service, food and also the promptness, alertness and overall behavior of the staff.
A typical questionnaire for restaurant mystery shopping would start from recording the accessibility of the place. The shopper will also have to report on the general appearance of the place and the first impression. The next part in any restaurant is the host or hostess who ushers in the diner. This person is the one who will represent the company or the restaurant and will act as owners representative. Hence he or she will be under constant scrutiny of the shoppers. This person is also responsible for guiding the diner through the various offerings on the menu and helps them to choose them without getting confused. Next remains surveying the interiors and the rest room to find how clean they are.
Then comes the food, the second part that the shopper in a restaurant mystery shopping will gladly examine and watch. The timing between placing the order and arrival of the food is major point that needs to be noted. This food is then to be noted. The shopper should check whether the food that is meant to be hot is such and the cold food is cold enough to be palatable. The final question that usually accompanies all the questionnaires is whether the shopper would come back to the establishment if opportunity arises. This is the one single question from where the analysis actually begins.
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Introduction to Mystery Shopping EmploymentBy admin on January 9, 2009 | No Comments
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There is no restriction on who can get mystery shopping employment . The only qualification that a special shopper needs is that he or she has to be an adult. Anyone from the student to the retired senior citizen to self storage managers can be a shopper. In fact anyone who is a shopper in the real life can enroll to become a special shopper. The main gainers of this mode of earning are the women who stay at home. They often find enough time beyond their domestic chores when they can earn a bit of money with special shopping. They are not only the beneficiaries but they are also the most sought after.
Finding mystery shopping employment is not a tough job but finding the right company is. Since this special shopping is becoming popular day by day many companies, genuine and frauds, are flooding the market. So it is very difficult to identify the genuine and legitimate companies. All a person interested in special shopping needs to do is to get registered with a genuine company. To identify a genuine company all you have to look out for is whether the companies actually undertakes any special shopping at all or are posing as placement agents for other companies. Do not register with the later type because the companies undertaking special shopping directly register the shoppers into their pool.
Do not think that the companies giving you mystery shopping employment will take you in just like that. The real companies will look for the correct people for their job to be done. Normally during the time of registration they will ask you to go through a questionnaire to judge how fruitful will you be to them. This quiz also gives you a glimpse into the activities they are into and you will also be able to find out whether you are suitable for that type of job. The payment in this job is on per assignment basis. The more assignments you will be able to get and complete, the more will be your payment.
At the very beginning of mystery shopping employment it will not be very easy though the company will start off with easy assignments. It is something like initiating you into the fold. With the passage of time and successful completion of assignments, the nature of the assignments get tougher as well as more paying when the shoppers gains experienced. The company where you have registered as a shopper will e-mail you the assignment details and you will have to go through the instructions accompanying the assignment. This is because sometimes the assignments are designed for specific purposes and special observations are made to ascertain something special.
Whatever people might say and the sites may claim, mystery shopping employment does not provide enough money to sustain a family. So this should never be the prime source of income. Some people are experienced enough to earn quite a sum but they have to dedicate almost the whole time to this objective. The thing that is special with this type of job is that you get to keep any object that you have to buy to do your survey. Though you pay for the goods when shopping, the amount is reimbursed at the time of payment. Whatever may be the drawbacks of the job or whatever may be the advantages, it is true that in this job there is place for everybody.
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About Mystery Shopping CanadaBy admin on January 8, 2009 | No Comments
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Mystery shopping Canada is no different from hired shopping anywhere else. It is all about the same process of anonymous shopping where special shoppers are sent to various establishments like retail stores, service stations, restaurants, hotels self storage locations and almost all places where customer satisfaction holds the key. They are engaged to study the situation of the place and the people managing it and this report is used to judge the condition of the business and act accordingly. This has been found to be one of the most effective ways to survey a business and its success has prompted even the manufacturing industry to resort to this method for self judgment.
Mystery shopping Canada serves both the needs of the clients and shoppers. The companies do need some self assessment to stay in the competition and competition is a necessary evil of any business. Any business needs customers and that business where the customer is the common man, the chances of change of heart is greatest. The corporate customers have many things to think about before snapping ties with a long term business associate but that is not the case with the common man. They see two things to finalize their choice, value for money and quality of service. If they find anything wrong with these two, they take a second to change their alliance. The company the alliance shifts to is the gainer and the company that he or she moves away from is the loser.
So, to stay in the competition a company needs to constantly monitor these two factors, the service quality and the pricing. The service providers are responsible for both whereas the manufacturers are responsible for the pricing part only. Mystery shopping Canada , like all over North America, is based around special shoppers who are engaged to do the special shopping or anonymous shopping or any name it is known by and find out the bad points and good points of a company. These shoppers are all ordinary people you find on the street in your everyday life and are rarely identifiable as shoppers with any special mission. This is the advantage that the shopping agencies use. When these shoppers get into a shop, nobody takes special notice and they can observe anything and everything from the point of view of a shopper.
These shoppers, after taking a good look at the goings on at the store under surveillance, reports back to the companies doing mystery shopping Canada and their jobs end there. Now the job of the company starts and this is analyzing the data supplied by the shoppers. After they do the necessary calculations, they advise the business house which employed them for special shopping about the drawbacks that exist in their establishment. They also advice on where the company needs improvement and in some cases they even provide the necessary training to the staff.
Special shopping is not all about finding the faults. Sometimes a company performing well according to industry standards need to improve to stay that little step ahead of its rivals. This is also a place that can be served by special shoppers and mystery shopping Canada . The shoppers report on the good sides of the establishments and here are the matters that can be done better to stay ahead of the competitors. Simply put, the agencies involved in special shopping are friends of the businesses where customers hold the key.
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Benefits of Free Mystery Shopping JobsBy admin on January 7, 2009 | No Comments
If you are planning to start your career as a shopper, then you should go for free mystery shopping . To start with you might find it difficult to receive sufficient number of assignments. Actually, how many numbers of assignments you will receive in a month that depends on certain aspects. One is definitely, your location. If you are placed in an unknown, remote locality, then there will be few numbers of shops, and so you will get less number of assignments. At the same time, in a renowned locality, there is far better chance to receive more assignments. However, if you are associated to a few shopping companies, then again the chance diminishes.
Actually to receive more and more opportunities, you have to get enrolled with more and more free mystery shopping organizations. This will increase your chance of getting more assignments within your locality. Even if, you do not get an adequate amount of job, then a time will come, when you will feel dejected and depressed. At this time, you might think of joining to those companies, who gives 100 percent assurance of assignments with accepting a monthly enrollment charge. Sometimes, these companies also sell training material on how to become a successful shopper. Along with this, you might receive a list of shopping companies, where you can enroll to increase your workload.
This offer might sound very much lucrative to you, but so many scams have already taken place with these companies that they have lost their credibility in the shopping industry compared to the free mystery shopping places. Most of the shoppers have quite a bad experience with these companies. They have paid their money, but ultimately did not receive anything. Even the legal existence of the company has become questionable many times. Most of the time, people with bad intention has developed these websites just to deceit the shoppers and earn a lump sump from them.
However, in case of free mystery shopping places, you have nothing to lose. The genuine companies will never give you false assurance of giving you more and more assignments, as because, the companies know very well that this is never possible. A shopping company receives assignments, only if the market research companies send the jobs. Now all retailers at your locality might not be interested in confidential shopping. The interested retailers will then look for the market research companies, who in turn will search for dependable shopping companies to take care of the projects. Again, there are so many shoppers in your locality, so all the local assignments will be divided among all of them. This way, the chance of getting more assignments narrows down.
You will find a long list of free mystery shopping places over the net. Get enrolled with all of them or as many as you can from self storage to retail to travel. It does not matter whether the shopping company is sending you jobs or not. At this moment, the shopping company might not have any opening for you, but there might be some time in the future, when he will serve to the retailers of your locality. With these sites, you will also be able to improve your knowledge on the industry, as most of the site contains resource materials or practical experiences from people. You can even learn from the experienced shoppers using the forum sites.
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Tips To Find Mystery Shopping ServicesBy admin on January 6, 2009 | No Comments
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Unless you are enrolling yourself to plenty of mystery shopping services , you will not be able to earn a good amount of money. If you are enrolled to only few of the paid shopping property management companies, you will not be receiving regular works. This could happen, as the shopping company of your choice might not have any opportunity available at your location. There might be other shopping companies which are working for other businesses at your area. You should get enrolled to all of them to receive varieties of assignments on a regular basis to ensure a reasonable amount of monthly income.
To receive more mystery shopping services , you should be placed in a better location like a famous town or city where there are plenty numbers of shops and businesses. Especially, at the heart of the town or city, the opportunities are more. So, you should stay somewhere nearby from the business hub of the city or town. This will help you to lessen the transportation time and cost, while visiting the shop. If you are placed in a remote location, then automatically your chance of getting more assignments will drop down, as the number of shops asking for this service is quite less for such areas.
Next comes the technical part of this profession. To receive more mystery shopping services , you have to follow a routine schedule for the enrollment. Whatever, shopping company you find over the net, get enrolled to them. However, there are several shopping sites asking you for a fee to guarantee the availability of regular assignments. It is advisable, not to get enrolled with these types of companies. Because, there is no guarantee that these companies are going to give you better business. Other than these, you will find several shopping companies, which are legal and dependable in nature.
After getting enrolled, there are some more works to avail the mystery shopping services . You have to visit each and every website individually, to check for the list of assignments. Do not wait for their invitation to join the assignments. From the list of assignments, you should select according to your choice. You will know better, which assignment is suitable for you. However, it is better to select the assignments, with which you feel most confident. This way, you would be able to perform your best and gather a reputation as a sincere and efficient shopper.
Finally, you have to build up your reputation to the highest level for receiving more mystery shopping services . Each and every shop you attend, accept it with your earnest sincerity. You should be very much careful at the shop, so that nobody could make out your intention. Invest your full concentration at the shop, so that you do not miss any important observation to consider. Also, while writing the report, you should not provide any unnecessary details about the shop, leaving the important aspects. Make the report to the point and concise, depicting just the right information as it is asked for.
Once you gain experience in this profession, you might receive regular assignments, which means regular earning and regular rewards. However, if you want to make this profession as your major source of income, then you should take help from experienced shoppers. Over the websites, there are forums through which you can interact with these people.
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Pros and Cons of Mystery Shopping Service JobsBy admin on January 5, 2009 | No Comments
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If you are looking for a way to earn some pocket money or to add on to your monthly salary and tuck away in a safe storage space for a rainy day, then mystery shopping service could be the right profession for you. With this you can earn and also enjoy the fun of shopping. However, each and every profession has its advantages and disadvantages. Before joining to this profession you must know about these pros and cons applicable to this profession. This profession has various types of advantages, for which you would be interested to join. But, the profession also has a serious drawback, which might stop you from joining this service.
The advantages of mystery shopping service are described below.
1. The main advantage of this profession is that you can earn and get rewards from the assignments, which is not the case for any other profession. In case of other professions, monthly salary is the only earning. In this profession, you will be earning a shopping fee for each assignment. On top of that, you can keep the items or service for your personal usage which you have bought for the assignment. Additionally, you can charge the cost of these items or service and your transportation cost to the shopping company for reimbursement. Thus, your net gain becomes doubled with the associated benefits.
2. Another advantage of mystery shopping service is its flexible nature. The profession does not demand any fixed hours of staying at the workplace. Actually, you need not have to visit any workplace for this profession. You can easily manage this work from your home. Thus, it has become very popular among the moms who are working from home. You can choose any convenient time from your busy schedule for working on the assignment, be it in the morning, afternoon or evening, as long as the shops are open. Thus, you can finish off your household responsibilities and then devote your time to the profession.
3. The most enjoyable part of the mystery shopping service is the shopping part. Especially, if you love to roam around the shopping malls or retail stores. You might be planning to buy certain things for quite a long time, which you could not do for financial reason. This service will give you an opportunity to buy those items at free of cost. You can also enjoy at your favorite restaurants, hotels, clubs and amusement parks with your friends or family at no cost or minimum cost. Using this profession you can experience the ultimate luxury at any famous cruise lines. Like these, you can enjoy various other entertainment services using this profession.
However, mystery shopping service has a serious disadvantage, which might stop you from joining this profession. The service will never ensure you regular earning. Most of time, you will not earn some satisfactory amount for the assignments. Actually, the shopping company pays you in terms of money and free service. So, if you are not interested in free service, what you keep is the money, which could be a quite negligible amount. At the same time, the profession does not guarantee you of regular flow of assignments. If you get enrolled with multiple companies, your chance of receiving regular assignments will increase. That is why you cannot depend on this profession to become your only method to earn your bread.
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How To Get More Mystery Shopping JobsBy admin on January 3, 2009 | No Comments
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Have you recently started your career as a shopper? The shopping profession might seem to you pretty much lucrative and fun, but most of the newcomers face the same problem of not getting enough mystery shopping jobs in the beginning. Actually, in this industry the working procedure is little different. It is not that, you should be enrolled only with one company, and they will supply you regular assignments. That is also not possible for them, as there are certain limitations. Firstly, all shopping jobs must not be placed in the same location. The company will be able to assign a job, only if that job is placed near your locality. Otherwise, you cannot serve an assignment, which is located in the extreme opposite direction from your place.
So, if you are enrolled to a single company, at most you will be able to work on 2 to 3 mystery shopping jobs in a month, which are going to be much less than your expectation. At the end of the month, you will end up with frustration and depression for not receiving sufficient numbers of assignments. But, you can certainly fulfill your dream career, as a shopper, if you follow certain guidelines. The most important of them is to apply to as many shopping companies as you can. This is going to increase the probability factor of receiving more numbers of assignments, which was not possible for a single company.
After getting enrolled with multiple companies, you have to check their respective websites to make an idea about their status. Do they really have sufficient mystery shopping jobs in their stock? If you find any suitable job for you, you should immediately apply for the assignment. Otherwise, some other shopper from your locality can pick up the jobs. Actually, you have to work hard for getting more and more assignments. After receiving your request for the assignment, the company will send you jobs, provided you suit their selection criteria. This way you can receive a continuous flow of assignments from various companies like retail, banking, restaurant, storage companies and more.
Thus you might receive quite a number of mystery shopping jobs . But, now it is your turn to prove your credibility to perform as a successful shopper. Before putting your feet into this world, you must get informed yourself about the techniques of better shopping. There is no proper training course, but you can definitely go through multiple websites to increase your knowledge on this subject. Each and every shopping experience will train you to become more perfect and efficient in your endeavor. Also, you can learn from experienced shoppers using the forum websites over the internet. At these websites, any critical situation will be solved by the experts to help you.
Once you gain your reputation as an expert shopper, companies will send you different types of mystery shopping jobs . At that point of time, you need to do some kind of time management. You should keep an account of what all shopping projects you are working on and their corresponding rewards or payments. Unless you become little organized by yourself, managing so many jobs simultaneously will become a critical situation. However, the amount of reward or money you will gain will be quite a lot. That will definitely bring you out from the darkness of your depression and frustration.
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Guide For Your First Mystery Shopping JobBy admin on January 2, 2009 | No Comments
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Nowadays, the profession of confidential shopping is gaining popularity among the housewives, retired persons or even professional people to earn something more on top of their regular income. Especially for housewives or retired persons or self storage managers , this is a great opportunity to prove their earning ability. The mystery shopping job has no restriction that you have to work for minimum of 8 hours. Time wise this is very much flexible. You can use your any free time of the day, to work on this. That is why housewives can adjust their household work schedule accordingly to save some time for this work.
You will not require any special training for your first mystery shopping job . In this profession, experience is the best trainer. As you gain experience, you will automatically learn the tips and tricks of this profession. Basically, this requires a smart personality with good observation ability. You will be able to converse with the client service or the employees of the store confidently, so that nobody can make out your intention. The next part of the job requires a good memory. You have to keep in mind each and everything of your observation and then fill up the questionnaire given by the company, when you are back at home. Other than filling up the questionnaire, you might have to write a concise report on your shopping experience.
While writing the report or filling up the questionnaire, you should be honest and report whatever you remember. If you are into mystery shopping job , you have to provide truthful information. If you forget some incidence then you should not try to make up a story to hide your inefficiency. This will not at all be helpful to the client and it will also hamper your reputation as a shopper. If possible, you can keep a small notebook and pencil to update the incidents in short. But, in this situation you have to act a little bit, as if you are checking your list to buy things.
The benefits from mystery shopping job are very much lucrative. For each assignment you will be paid a fee. Along with this, you can keep whatever you have bought during the shopping process. To surprise you most, you can also make a bill for the price of the products and transportation cost, which will be finally reimbursed by the shopping company. Thus, the products which you bought becomes free of cost or you can enjoy the dinner at any restaurant with your family without actually spending a single dollar of your own. This facility of enjoying the profession along with earning money has made the job so much popular.
However, you should not plan to earn your livelihood from your mystery shopping job . Especially, when you are new to the industry, you are not going to receive regular assignments. So, your income for the first month will be very little, just like a pocket money. You can spend this money for your hobby or arrange a family get together, at most. As much as you gain experience, you will be able to receive more assignments a day. It might so happen that finally you are putting more than 8 hours a day for this profession. If that is the scenario, then you can definitely earn your livelihood from this profession.
