AND THEY’RE OFF

Sarah Little, Secret Shop specialist and administrative whiz gives a view of her day in our phone smart call center blog, and insider diary of the self-storage industry

Today at work I felt like a runner in a marathon! It started out at a steady pace, and sometimes it seemed like the day would never end. But then, just before I reached the finish line everyone needed something at once and they all needed it right then. So I began rushing around multitasking my multitasks (if that’s even possible).

I had to send emails to a client who wanted each secret shop sent separately, along with each evaluation sent separately. Add to that my 1-year-old son who was dropped off about an hour ago. I’m amazed the emails were sent without gibberish written on them because he really wanted to type. (As far as I know there weren’t any one them) In the meantime I was pairing the correct calls to the correct evaluation, getting onto the email and sending it AND parenting, and we were making mystery shops in the office. We sometimes like it when kids are around when we make the calls. Their noises in the background throw the managers off our scent.

As I clicked the send button on the last of the 27 emails I felt a rush of relaxation. I took a deep breath and I really don’t know how I even have the presence of mind to write this secret shopping blog! It’s the end of the week and my brain is telling me to clock out! And so I shall. Have a great weekend!