Alternate Choices

Getting the customer involved in a purchase or conversation is a big part of providing excellent customer service. Everyone wants to feel that they are participating in the purchasing process. A key point that I was taught here was to get the customer to agree to something.

A good example is when I needed to purchase a new TV. One day my fiancé and I were trying to fix the curtains that fell when the kids were playing. She wanted to refold the curtains before I put them back up. After she fixed them on the rod they way she wanted them, I needed to move the TV so that I could get to the window. At that time, the television was sitting on a chair. I needed to unhook the cable before I moved that chair. I asked my fiancé to hold the chair while I fixed the TV. The chair slipped and the TV broke.

We were looking for the best option to replace the TV. We went to a rent to own place to get a flat screen TV. The salesperson greeted us and asked what we needed. I told him what we were looking for and he showed me to the area. He gave me a choice between a television that I could hook my computer up to and the standard flat screen. Giving the customer a choice lets them feel like they are a part of the process.