A Firsthand Account From a Secret Shopper
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Sarah Little, Mystery Shopping Professional and ultimate muli-tasker, shares her experience in the secret shopping business.Welcome to PhoneSmart’s Secret Shopping blog, your peek into the mystery shopping industry.Right at this moment I am making a secret shop call. The associate gave me the price right away and then wanted to drag out the call by telling me about the amenities and security features of her storage units. As a mystery shopper, I am always glad to hear the manager give the amenities, but there can be a wrong way to do it.Callers typically turn off their ears after they’ve heard the price. What you’re saying after the price starts to sound like The Teacher does to Charlie Brown. That’s why it is important to give your amenities before the price. Selling your store and building value in this way gives your caller peace of mind and builds rapport.If you give the price too early the caller’s mind begins to wander off, take me for example writing this blog. Your customers may begin wandering down the list of self storage calls they still want to make or thinking about what to cook for dinner.
Keep them interested and on the edge of their seat. Use a few well spun price stalls and sell your store before giving the price. This also allows for a smooth and interesting phone call.
Self Storage in Kansas 7460 Frontage Road,Merriam, KS 66203 Managers: Roger & Jean Hawkins (913) 722-1991 or (913) 722-5536
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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