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4 Steps to using your Mystery Shops


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    Sarah Little, Secret Shopping Specialist at the PhoneSmart call center offers suggestions on making the most of the secret shops.

    Welcome to the PhoneSmart Secret Shop blog, an insider view of secret and mystery shopping

    The key to secret shopping isn’t getting a clear recording, or even an accurate evaluation, it’s implementing what you hear yourself saying and doing! Don’t get me wrong, recordings and consistent evaluations are vital to helping you but perhaps recognizing your strengths and weaknesses are more important.
    Think about it, if I send you an evaluation that says you do well at selling your amenities but your close could be strengthened by doing a few things differently then it’s up to you to take that advice or leave it.
    The best way to implement your mystery shops would be to review them in this order:
    1. Listen to your call. (Yep, listen to it yourself before you even look at the eval)
    2. Be honest with yourself and think about what you did well, and what you maybe didn’t do as well.
    3. Look at the evaluation and be open to the suggestions it offers.
    4. Make a goal for yourself. Pick out one or two areas of the eval form that you’re going to work on in the next month and strive to excel in that area.

    (Put a sticky note by the phone to remind yourself if you need to.)

    I believe that going about it this way is best for your own personal development as well as your business’ growth. Give it a try and let me know how it works for you.

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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