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  • Sales
    • Curing The Common Cold of Complacency
      Here in the world today, no one has the cure to the common cold. Now, some would say if you take dif...
    • Secret Shopping Raises The Bar To Stay Afloat
      Sales industries, while seeing some growth over the last quarter, are uneasy about the tight pocketb...
    • Feeling Hot, Hot, Hot
      Sarah Little offers a bit of relief from the heat. Welcome to PhoneSmart's secret shopping blog, yo...
    • Alternate Choices
      Ronald Smith PhoneSmart call center rep knows how to offer choices to his callers. Welcome to our...
    • Deal or No Deal
      By Liz Langsteiner, A.K.A. Liz Taylor bilingual call center representative / Key Account Representat...
    • Turn Offs
      Robin Turner, Phone Smart call center manager speaks out about telephone greetings Welcome to the...
    • Welcome to the Phone Smart blog
      Angela Perry Phone Smart Trainer illustrates the rule of thirds Welcome to the Phone Smart blog a...
    • Wait a minute!
      “Wait a minute!" You know you’ve reached a good, solid rep who truly knows what they’re doi...
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